Consultation & Advisory Services

At www.rightflightscanner.com, operated by MY FLIGHTS PORTAL, INC. (Company Number: 7421435, Registered Address: 1142 Hicksville Rd, Massapequa, NY 11758, USA), we go beyond flight bookings. We understand that travel does not always go as planned, and passengers often face challenges with airlines or other providers. To support our customers and the traveling public, we provide independent Consultation and Advisory Services, even if the ticket was not originally purchased through us.

1. Purpose of Our Services

Our Consultation & Advisory Services are designed to:

• Help passengers navigate airline policies on refunds, cancellations, and changes.
• Assist with compensation claims in the event of delays, cancellations, or denied boarding.
• Provide expert guidance on fare rules, penalties, and eligibility for refunds or credits.
• Advocate on behalf of the passenger with airlines or consolidators when authorized.
• Simplify complex processes so customers can focus on their travel plans.

2. Who Can Use These Services

• Customers who booked with us: Full assistance for post-booking issues.
• Customers who did not book with us: We offer advisory and claim assistance as an independent third-party service provider.
• Global travelers: Services are available to passengers regardless of the airline or point of purchase, provided proper consent is given.

3. How the Process Works

1. Step 1: Request & Consent
   • The passenger contacts us with their issue (refund, cancellation, compensation, etc.).
   • We send the passenger an overview of terms and conditions.
   • Written or digital consent is required before we act on behalf of the customer.
2. Step 2: Review & Assessment
   • Our team reviews the ticket, fare rules, and applicable regulations (DOT, EU261, Montreal Convention, airline-specific rules).
   • We assess the likelihood of recovery or eligibility for compensation.
3. Step 3: Representation & Communication
   • With consent, we communicate directly with airlines, consolidators, or other suppliers on the customer’s behalf.
   • We prepare, submit, and follow up on claims until a final resolution is achieved.
4. Step 4: Resolution & Settlement
   • If recovery is successful (cash, credit, voucher, or compensation), we apply our service fees.
   • If no recovery is possible, no additional charges are applied (beyond any initial consultation fee, if applicable).

4. Fees & Charges

• Standard Advisory Fee: Non-refundable service charge for initiating a case (if applicable).
• Success-Based Fee: If funds, credits, or compensation are recovered, we may charge up to 30% of the recovered amount.
• Transparency: All fees are disclosed to the customer before any action is taken.

5. What We Can Help With

Our Consultation & Advisory Services cover:

• Refund eligibility checks and claim processing.
• Flight cancellation and rebooking assistance.
• Disruption compensation claims (delays, denied boarding, cancellations).
• Assistance with lost-value tickets and partially used itineraries.
• Guidance on baggage claims and ancillary service refunds (when allowed by airline rules).

6. What We Cannot Guarantee

• We cannot override airline or consolidator rules.
• We cannot guarantee a refund or compensation if the claim is outside the scope of airline policies or applicable law.
• Final approval always depends on the airline or supplier.

7. Customer Responsibilities

• Provide accurate and complete information when requesting assistance.
• Submit required documentation (tickets, receipts, communication with airlines).
• Review and approve all terms before we initiate representation.

8. Our Commitment

• Transparency: No hidden fees — all costs are explained upfront.
• Professionalism: Our team follows international travel and consumer regulations.
• Support: We assist passengers at every stage — from initial claim to final resolution.
• Independence: We act as a neutral third-party advisor, not on behalf of any airline.

Summary

• We offer Consultation & Advisory Services for travelers, even if the booking was not made with us.
• Services include refunds, cancellations, rebookings, and compensation claims.
• Written consent is required before we act on the passenger’s behalf.
• Our fees are transparent — including up to 30% of recovered amounts in successful claims.
• While we cannot guarantee outcomes, we ensure professional support, compliance, and advocacy throughout the process.