Refund Policy

1. General Principles

• Refunds are not guaranteed unless specifically permitted by fare rules.
• Many discounted or promotional tickets are strictly non-refundable.
• Refunds are only processed for tickets booked and issued through us or when customers have engaged us via our consultation/advisory services.
• All service fees, processing charges, and consultation fees are strictly non-refundable.

2. DOT 24-Hour Refund Rule (U.S. Jurisdiction)

For flights to, from, or within the United States, the DOT requires full refunds if:

• The booking was made at least 7 days prior to departure, and
• The cancellation occurs within 24 hours of booking.

Outside of this window, refunds are subject entirely to airline/consolidator rules.

3. Non-Refundable Tickets

• Most Basic Economy, promotional, or deeply discounted fares are non-refundable.
• Where non-refundable tickets are purchased, the only potential relief may be:
  • Travel vouchers, if offered by the airline.
  • Rebooking options with applicable penalties and fare differences.
• Our platform has no authority to override these conditions.

4. No-Show Policy

• Passengers who fail to check in or miss their flight are considered no-shows.
• No-shows generally forfeit the entire ticket value.
• Refunds are not available in such cases, unless expressly permitted by fare rules.

5. Refund Processing & Timelines

• Refund requests must be submitted to our customer service team via written request.
• Once submitted:
  • Airline/consolidator approval is required.
  • Processing timelines vary widely, often 6–12 weeks or longer.
  • Refunds are always credited back to the original form of payment.
• We are not responsible for delays caused by airlines, consolidators, or banks.

6. Refund Methods: Cash vs. Vouchers

• Airlines may issue refunds in the form of:
  • Cash refunds (returned to the original payment method).
  • Travel vouchers or credits (with expiration restrictions).
• Customers must accept the refund format provided by the airline/consolidator.
• We cannot convert vouchers into cash.

7. Multi-Airline & Interline Bookings

• Tickets involving multiple airlines may be subject to different refund conditions for each segment.
• In such cases, refunds are governed by the most restrictive fare rule.
• Partial refunds may be processed if only certain segments are eligible.

8. Force Majeure & Extraordinary Events

• Events outside of airline or OTA control (e.g., weather disruptions, strikes, pandemics, geopolitical issues) may impact refund eligibility.
• Airlines may issue credits instead of refunds in such cases.
• Our platform has no liability for losses caused by force majeure events.

9. Chargebacks & Disputes

• Customers must not initiate a credit card chargeback without first contacting us.
• Unauthorized chargebacks may result in account suspension, collection efforts, and legal action.
• If a chargeback is filed, any associated service fees remain non-refundable.

10. Refunds for Consultation & Advisory Services

We provide independent consultation and advisory services for passengers, including those who did not book with us. These services include:

• Filing refund, cancellation, or compensation claims.
• Liaising with airlines or consolidators on the customer’s behalf.
• Advising on eligibility under EU261, DOT, Montreal Convention, or airline rules.

Strict Terms:

• Written or digital consent is required before we act.
• If a recovery is successful, we charge a service fee of up to 30% of the recovered amount.
• Consultation/advisory fees are non-refundable, even if the outcome is unsuccessful.
• Compensation, vouchers, or credits issued by airlines to customers directly are considered recoveries, and our service fee applies.

11. Non-Refundable Items

• Service and processing fees.
• Consolidator/airline-imposed penalties.
• Seat selection, baggage fees, or ancillary services.
• Consultation and advisory fees.

12. Customer Responsibilities

• Review all fare rules before booking.
• Provide accurate details when requesting refunds.
• Submit refund requests promptly, as expired tickets may become permanently non-refundable.
• Understand that refunds are subject to airline, consolidator, and regulatory policies, not solely our decision.

13. Consumer Protection Compliance

• U.S. Bookings: DOT refund regulations apply.
• EU Flights: Passengers may be entitled to compensation under EC Regulation 261/2004.
• International Flights: Refunds may fall under the Montreal Convention or local aviation laws.

We process claims in compliance with applicable global consumer laws.

14. Governing Law

This Refund Policy is governed by the laws of the State of New York, United States, as well as applicable international travel regulations.